Prescriptions

NHS app

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline
  • using our Accurx form, via the "I have and admin or routine care request" option.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill out a paper repeat prescriptions request form
  • bring the paper form to the surgery, Monday to Friday from 8am to 6:30pm

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

To see if you medication has been issued to the pharmacy please look at your NHS app.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • fill in our Accurx form, by selecting the admin or routine care request option.

Private Prescriptions

A private consultant might suggest prescribing new medicines for you or might want to amend the medicines that you are already taking. They will be responsible for giving you the first prescription or any new medicines that you need to start taking straight away, also they may need to continue prescribing until the condition is stabilised. Please note if you take a private prescription to any NHS pharmacy you will have to pay the actual cost of the medication rather than the current NHS prescription charge, which may cost you more or less depending on the medication prescribed. In some cases, your GP may be able to continue to prescribe these medications on an NHS prescription. This would be considered by the practice and is at the discretion of the surgery. Please DO NOT assume that we will prescribe this for you.

Prior to this, a full clinic letter from the consultant is required, which is signed by a GMC registered doctor and it must outline the reasons for treatment, explaining the precise details of the prescription; what it is being used to treat, how long the treatment is intended for, and what monitoring or follow up is required before the practice can decide whether we can continue to prescribe.

Prescribing of 'Over the Counter' Medications

Your GP, nurse or pharmacist will not generally give you a prescription for 'over the counter' medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket.

Your local pharmacy can offer help and clinical advice to manage your minor health concerns. If your symptoms suggest it’s more serious, they’ll ensure you get the care you need.

Please help the NHS to use resources sensibly. Please click here to learn more.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Page last reviewed: 28 October 2026
Page created: 20 November 2025